Silky Planet
LumiGlow - Flexible LED Face Mask
LumiGlow - Flexible LED Face Mask
Couldn't load pickup availability
Experience next-level self-care with LumiGlow.
Its soft, ergonomic design adapts perfectly to your face while delivering soothing light care sessions. A minimal, luxurious beauty essential for everyday radiance.
Product features:
- Soft and adjustable for all face shapes
- Multi-color LED settings
- Lightweight and portable
- Intuitive one-button control
- Relaxing, skin-friendly material
Shipping
Shipping
At Silky Planet, we are committed to providing fast and reliable delivery to all our customers. This shipping policy outlines the available delivery options, timeframes, fees, and other important details regarding the shipment of your order.
Delivery Areas
We currently deliver within the United Kingdom only.
Delivery Fees
Standard shipping: Free delivery on all orders
Express Shipping: Shipping Cost £4.90
Order Processing Time
- Processing Time: 0–1 business day (Monday to Friday)
Delivery Timeframes
- Transit Time for Standard Shipping: 2–7 working days (Monday to Friday)
- Total Estimated delivery time for Standard Shipping: 2 - 8 working days (Monday to Friday)
- Transit Time for Express Shipping: 1–3 working days (Monday to Friday)
- Total Estimated delivery time for Express Shipping: 1 - 4 working days (Monday to Friday)
- Order cut-off time:Â 8:00 PM (GMT) Greenwich Mean Time (London)
Delivery times may vary depending on your location and external factors such as peak seasons or weather disruptions.
Shipping Method
DHL International Shipping
Return & Refund
Return & Refund
14-Day Return Period
To request a return, please follow these steps
Send an email to our customer support at contact@silkyplanet.uk with the following information:
- Your full name and contact details
- Your order number
- The item(s) you wish to return
- Reason for the return
You will receive return instructions, including the return address, from our customer service team.
Return Address
Address: Warthestraße 21, 14513 Teltow, Brandenburg, Germany.
Notification of Accepted Return Confirmation
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@silkyplanet.uk.
How can customers initiate a return request?
- By mail
How will customers get the return label?
- We will send a return shipping label customer need to download/print without any cost.
What is the restocking fee?
- No restocking fee.
Return Shipping Cost
- Silky Planet is responsible for return shipping cost.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return approved, then your refund will be processed, and a credit will automatically be applied to your payment within 5 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
