Refund policy

Please Read Our Return & Refund Policy Carefully:

At Silky Planet, we are committed to ensuring customer satisfaction with every order. If you are not entirely satisfied with your purchase, you have the right to return the product within a specified period and request a refund, provided that the item meets the return conditions outlined below.

14-Day Return Period

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

How to Return a Product

To be eligible for a return, your item must be in the same condition that you received it, unused, with all accessories such as charging cables, and documents, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please follow these steps

Send an email to our customer support at contact@silkyplanet.uk with the following information:

  • Your full name and contact details
  • Your order number
  • The item(s) you wish to return
  • Reason for the return

You will receive return instructions, including the return address, from our customer service team.

Return Address

Address: Warthestraße 21, 14513 Teltow, Brandenburg, Germany.

Notification of Accepted Return Confirmation

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@silkyplanet.uk.

How can customers initiate a return request?

  • By mail

How will customers get the return label?

  • We will send a return shipping label customer need to download/print without any cost.

What is the restocking fee?

  • No restocking fee.

Return Shipping Cost

  • Silky Planet is responsible for return shipping cost.

Order Changes and Cancellations

Silky Planet cannot accept order cancellations after delivery.
Please inform us within 12 hours after placing your order, if you want to cancel your order.

Damaged, Defective, or Lost Shipments

In the event that an item is received damaged, defective, or lost in transit, please contact our customer service team at contact@silkyplanet.uk within 48 hours for assistance. We may request photographic evidence of the damage or defect for assessment purposes.

Exchange

You can request an exchange for a product within 14 days, provided it is unused and in its original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return approved, then your refund will be processed, and a credit will automatically be applied to your payment within 5 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Legal Information

Registered company name: Limitless eCom GmbH

Shop Name: Silky Planet

Company registration number: HRB 35582

VAT number: DE341434749

Customer Service

If you have any questions about returns or refunds, please feel free to contact our support team:

Business Address: Limitless eCom GmbH, Warthestraße 21, 14513 Teltow, Brandenburg, Germany

📧 Email: contact@silkyplanet.uk
📞 Phone: +49 179 5174971

Response Time: Monday – Friday: 09:00 – 20:00 (GMT)

Order cut-off time: 8:00 PM (GMT) Greenwich Mean Time (London)

Note: Silky Planet is a website operated by Limitless eCom GmbH in Germany.