Payment Policy

We accept the following:

• Visa
• Mastercard
• American Express
• PayPal

Transaction Security

• Protecting your payment details is a top priority. All transactions on our website are encrypted using Secure Socket Layer (SSL) technology, ensuring your personal and payment information remains safe. We do not store any credit card information on our servers.

Billing Terms

• Prices listed on our website are in GBP and include VAT.
• You will receive an order confirmation email after your purchase. Please review it carefully, and if you find any discrepancies, contact us right away for assistance.
• Silky Planet reserves the right to update pricing or payment terms with prior notice.

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Legal Information

Registered company name: Limitless eCom GmbH

Shop Name: Silky Planet

Company registration number: HRB 35582

VAT number: DE341434749

Customer Service

If you have any questions about returns or refunds, please feel free to contact our support team:

Business Address: Limitless eCom GmbH, Warthestraße 21, 14513 Teltow, Brandenburg, Germany

📧 Email: contact@silkyplanet.uk
📞 Phone: +49 179 5174971

Response Time: Monday – Friday: 09:00 – 20:00 (GMT)

Order cut-off time: 8:00 PM (GMT) Greenwich Mean Time (London)

Note: Silky Planet is a website operated by Limitless eCom GmbH in Germany.