Shipping policy

At Silky Planet, we are committed to providing fast and reliable delivery to all our customers. This shipping policy outlines the available delivery options, timeframes, fees, and other important details regarding the shipment of your order.

Delivery Areas

We currently deliver within the United Kingdom only.

Delivery Fees

Standard shipping: Free delivery on all orders

Express Shipping: Shipping Cost £4.90

Order Processing Time

  • Processing Time: 0–1 business day (Monday to Friday)

Delivery Timeframes

  • Transit Time for Standard Shipping: 2–7 working days (Monday to Friday)
  • Total Estimated delivery time for Standard Shipping: 2 - 8 working days (Monday to Friday)
  • Transit Time for Express Shipping: 1–3 working days (Monday to Friday)
  • Total Estimated delivery time for Express Shipping: 1 - 4 working days (Monday to Friday)
  • Order cut-off time:  8:00 PM (GMT) Greenwich Mean Time (London)

Delivery times may vary depending on your location and external factors such as peak seasons or weather disruptions.

Shipping Method

DHL International Shipping

Taxes

All prices presented on our website include the applicable taxes. For customers located in the United Kingdom, there will be no additional taxes or duties applied during the checkout process.

International Orders

This policy applies mainly to orders within the UK. For international orders, there may be additional terms and conditions, including customs duties, taxes, and shipping fees. Customers placing orders from outside the UK are responsible for adhering to their country's regulations and will be liable for any applicable import duties and taxes.

Tracking and Notifications

Once your order has been dispatched, you will receive a confirmation email with a tracking number.

Order Changes and Cancellations

Silky Planet cannot accept order cancellations after delivery.
Please inform us within 12 hours after placing your order, if you want to cancel your order.

Damaged, Defective, or Lost Shipments

In the event that an item is received damaged, defective, or lost in transit, please contact our customer service team at contact@silkyplanet.uk within 48 hours for assistance. We may request photographic evidence of the damage or defect for assessment purposes.

Customer Support & Returns

If you’re not satisfied with your order, you can return your item within 14 days.
Please see our Refund Policy for detailed return instructions.

If you have any questions about shipping & delivery, please feel free to contact our support team:

Legal Information

Registered company name: Limitless eCom GmbH

Shop Name: Silky Planet

Company registration number: HRB 35582

VAT number: DE341434749

Customer Service

If you have any questions about returns or refunds, please feel free to contact our support team:

Business Address: Limitless eCom GmbH, Warthestraße 21, 14513 Teltow, Brandenburg, Germany

📧 Email: contact@silkyplanet.uk
📞 Phone: +49 179 5174971

Response Time: Monday – Friday: 09:00 – 20:00 (GMT)

Order cut-off time: 8:00 PM (GMT) Greenwich Mean Time (London)

Note: Silky Planet is a website operated by Limitless eCom GmbH in Germany.