How long does it take for your products to arrive?

Delivery time within the UK is usually 3 to 6 working days. You will receive a tracking number by email once your parcel has been dispatched.Order Processing TimeProcessing Time: 1 business day (Monday to Saturday) and the order deadline is 8:00 PM.Note: Orders placed on weekends or public holidays will be processed on the next working day.Delivery TimeframesTransit Time: 3–5 working days (Monday to Saturday)Order cut-off time: 8:00 PM (GMT) Greenwich Mean Time (London)Delivery times may vary depending on your location and external factors such as peak seasons or weather disruptions.

FAQ

Q: How do I return a product?

You have a 14-day return period. Please send us a brief email with your order number, and we’ll send you a return label.Important: The product must be in same condition that you received it, unused, with all accessories such as charging cables, documents, and in its original packaging. You’ll also need the receipt or proof of purchase.

Q: I didn’t receive an order confirmation – was my order placed?

Please check your spam or junk folder. If you still can’t find anything, contact us and we’ll confirm whether your order went through.

Q: I received the wrong product – what now?

Our apologies! Please send us a photo of what you received together with your order number, and we’ll send out the correct item as soon as possible.

Q: How does the refund work when returning an item?

Once we have received and checked your return, we will issue a refund within 5 working days via your original payment method.

Q: My device isn’t working – what should I do?

First, check the user manual and ensure the device is fully charged. If the problem continues, contact us and we’ll assist you or arrange a replacement.

Q: Do you offer spare parts or accessories?

Yes, we offer accessories such as charging cables for many of our products. Just get in touch and we’ll be happy to help.

Q: Are your products dermatologically tested?

Yes – all our Beauty Tech products are dermatologically tested and designed for safe use at home. Skin safety is our top priority.

Delivery time within the UK is usually 3 to 6 working days. You will receive a tracking number by email once your parcel has been dispatched.

Order Processing Time

Processing Time: 1 business day (Monday to Saturday) and the order deadline is 8:00 PM.
Note: Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeframes

Transit Time: 3–5 working days (Monday to Saturday)
Order cut-off time: 8:00 PM (GMT) Greenwich Mean Time (London)

Delivery times may vary depending on your location and external factors such as peak seasons or weather disruptions.

You have a 14-day return period. Please send us a brief email with your order number, and we’ll send you a return label.

Important: The product must be in same condition that you received it, unused, with all accessories such as charging cables, documents, and in its original packaging. You’ll also need the receipt or proof of purchase.

We’re sorry to hear that! Please inspect your order upon arrival. If any item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Please check your spam or junk folder. If you still can’t find anything, contact us and we’ll confirm whether your order went through.

Our apologies! Please send us a photo of what you received together with your order number, and we’ll send out the correct item as soon as possible.

Once we have received and checked your return, we will issue a refund within 5 working days via your original payment method.

Yes – as long as your parcel has not yet been shipped. Please email us as soon as possible with your order number.

First, check the user manual and ensure the device is fully charged. If the problem continues, contact us and we’ll assist you or arrange a replacement.

Yes, we offer accessories such as charging cables for many of our products. Just get in touch and we’ll be happy to help.

Yes – all our Beauty Tech products are dermatologically tested and designed for safe use at home. Skin safety is our top priority.

Sorry about that! Please resend your email or reply to your previous message – occasionally, responses may end up in your spam folder or get lost during busy periods.